Shipping Policy

Shipping Policy

1. Shipping Destinations

• All 50 U.S. states (Alaska, Hawaii, and the contiguous U.S.)
• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands—additional fees apply; see Section 2)
• APO/FPO/DPO addresses (for military personnel—subject to military shipping restrictions)

• Logistical Costs: Heavy/large items (e.g., 13-gallon trash cans, full-size mops) incur exorbitant international shipping fees, making them unaffordable for most customers.
• Regulatory Risks: Cleaning products (and their packaging) may face customs delays or rejection in other countries due to varying import standards.

• Key Timeline Notes:

  • Standard Shipping (via USPS First Class/Priority Mail or UPS Ground):
    • Contiguous U.S.: 3–5 business days (delivery to major cities like Dallas, Houston, Chicago, New York typically takes 2–3 days).
    • Alaska/Hawaii: 5–7 business days (extended due to regional transit and limited carrier frequency).
    • U.S. Territories/APO/FPO: 7–10 business days (subject to customs or military processing delays).
  • Expedited Shipping (via USPS Priority Mail Express or UPS Next Day Air):
    • Available only for the contiguous U.S.
    • Delivery Timeline: 1–2 business days. Orders placed before 10:00 AM CST qualify for next-day delivery; orders placed after this time ship the next business day.
  • Holiday Delays: Add 2–3 business days during peak periods (Christmas, Thanksgiving, Black Friday, Cyber Monday). For time-sensitive orders (e.g., trash cans for a move), we recommend placing orders at least 7 business days in advance.

  3. Order Processing Time

  • Small Items (Car Wash Cloths, Compact Mops): Processed within 1 business day of order placement (excludes weekends, U.S. federal holidays: Christmas Day, New Year’s Day, Thanksgiving, Independence Day).
  • Large/Complex Items (Full-Size Mops, Trash Cans): Require an extra 1 business day for pre-shipment checks:
    • Mops: Verify handle stability, ensure replacement heads are included, and wrap handles in bubble wrap to prevent bending.
    • Trash Cans: Inspect for cracks/dents, secure lids to avoid damage during transit, and line interiors with tissue paper to protect finishes.
  • Urgent Requests: If you need an item quickly (e.g., car wash cloths for a weekend detailing, a mop for unexpected guests), email wcandice714@gmail.com with your order number and “Urgent Cleaning Supply” in the subject line. We will prioritize processing and notify you if expedited shipping is available for your location.

  4. Packaging & Delivery Details

  Protective Packaging

  We use product-specific packaging to minimize damage during transit:
  • Car Wash Cloths: Packed in padded envelopes or small cardboard boxes (for multi-packs) to prevent tearing or moisture damage.
  • Mops: Wrapped in stretch film to secure loose parts (e.g., detachable heads), with bubble wrap around handles to avoid bending or scratching.
  • Trash Cans: Placed in double-walled cardboard boxes with foam inserts around lids and bases (prevents cracking). Large cans may include additional tape reinforcement for corners.

  Tracking & Delivery Confirmation

  • Tracking: A unique tracking number is sent to your email within 24 hours of shipping. You can monitor delivery status via the carrier’s website (USPS Tracking, UPS Track, FedEx Track).
  • Delivery Confirmation: Required for all large items (trash cans, full-size mops) and orders over $50 USD to prevent theft or misdelivery. If no one is available to receive the package:
    1. The carrier will leave a delivery notice with instructions to reschedule delivery or pick up the package from a local carrier facility (valid for 15 business days).
    2. Most carriers attempt redelivery once (the next business day) before returning the package to our warehouse.

  5. Delivery Issues & Claims

  Lost or Delayed Orders

  1. First, check the tracking link—carriers often mark items as “in transit” even if delayed, or hold packages for address verification (e.g., missing apartment number, incorrect zip code).
  2. If your order exceeds the estimated delivery timeline (e.g., contiguous U.S. standard shipping takes more than 6 business days), email us with your order number and tracking ID.
  3. We will file a claim with the carrier and resolve the issue within 3 business days:
     • For urgent items (e.g., mops for a cleaning job), we send a replacement at no cost.
     • For non-urgent items, we offer a full refund or replacement—your choice.

  Damaged Items

  1. Inspect the package immediately upon delivery. Note any damage on the carrier’s delivery receipt (if possible) and take clear photos of the packaging and damaged item (e.g., cracked trash can lid, frayed mop head, torn cloth pack).
  2. Email us within 24 hours of delivery with:
     • Your order number
     • Photos of the damage (packaging + item)
     • A brief description of the issue (e.g., “Trash can arrived with a cracked base”)
  3. We will send a replacement item free of charge (no need to return the damaged item—we prioritize getting your cleaning supplies to you quickly) or issue a full refund if preferred.

  Incorrect Address

  We are not liable for lost or delayed orders due to incorrect, incomplete, or outdated shipping addresses. Double-check your address at checkout—changes can only be made within 24 hours of order placement by emailing our support team. If an order is returned to us due to an incorrect address, you will be responsible for re-shipping costs (ranging from $1.99 to $8.99 USD, depending on the item).

  6. Additional Shipping Restrictions

  • PO Boxes: We ship car wash cloths and compact mops to PO boxes, but not full-size mops or large trash cans (these items exceed PO box size limits). A physical street address is required for large items.
  • Bulk Orders: For bulk purchases (e.g., 10+ car wash cloth packs, 5+ trash cans for a business), contact us in advance. We can arrange discounted shipping via LTL (Less Than Truckload) carriers and schedule dedicated delivery.
  • Hazardous Materials: None of our products are classified as hazardous, but we comply with carrier restrictions for cleaning supplies (e.g., no excessive moisture in packaging for cloths).
  If you need to adjust specific details—such as adding shipping discounts for repeat customers, modifying delivery timelines for certain regions, or including information about local pickup (if available)—just let me know, and I can refine the policy to match your store’s operations.